Terms and Conditions

1. Who you are contracting with

HNM Agents is a trade name of H New Media, LLC, a Florida limited liability company with its office at One Alhambra Plaza, Floor PH, Coral Gables, Florida 33134. In these terms, we and us mean HNM Agents, and you means the person or company buying the service.

You accept these terms when you complete a purchase. If you are buying on behalf of a company, you are telling us that you have authority to bind it.

2. We are not acting as your lawyer

This is the most important paragraph on this page and it is not boilerplate.

Registered agent service, entity formation, annual report filing, document retrieval, EIN applications, apostille handling and the other services sold here are business services. They are not legal services. Purchasing them does not create an attorney-client relationship, does not make you a client of H New Media Law International or of any other law firm, and does not give you the protections that come with being a client.

In particular, what you tell us and what we receive for you is confidential under these terms but is not protected by attorney-client privilege. We do not give legal advice through this service, and nothing on this website is legal advice about your situation.

If you want a lawyer, you can engage H New Media Law International separately under a written engagement letter, at the firm's rates. That is a different relationship with different protections, and it begins only when both sides sign.

3. What we do

We act as your registered agent in Florida. We hold the agent seat on the public record, we accept service of process and official correspondence addressed to your company at our Coral Gables office during business hours, and we forward it to you.

We also prepare and submit the filings you buy, such as formation documents, annual reports, amendments, reinstatements, dissolutions and certificate requests, and we obtain EINs and handle apostille and authentication requests.

We serve Florida. We are not appointed as your agent in any other state unless we say so in writing.

4. What we do not do

We are not a commercial mail receiving agency, a mail forwarding service, or a virtual office. We accept service of process and official correspondence from courts and from state and federal agencies. We do not accept packages, bank statements, marketing mail or general business mail, and we will return or refuse it.

Keeping those two things separate is what keeps the agent address reliable. An address buried in parcels is an address where a summons gets lost.

Our address is not a licence to hold yourself out as having offices at One Alhambra Plaza. You may use it where a form requires your registered agent's address and nowhere else.

5. What you are responsible for

Keeping your contact information current. This is the obligation that matters most and the one that fails most often. We forward what we receive to the email address and telephone number you have given us. If that address stops working and you do not tell us, a lawsuit can be validly served on your company and you will not learn about it in time. Tell us the moment an address, a phone number or a responsible person changes.

Giving us accurate information. We file what you tell us. If a name, an address, an ownership detail or a tax identification number is wrong, the filing will be wrong, and correcting it later costs a new state fee.

Reading what we send you and acting on it. We forward a summons the day we receive it. The deadline that runs from it is yours to meet.

Using the service lawfully. You confirm that your company is not owned or controlled by anyone subject to United States sanctions, and that you are not using a Florida entity to evade sanctions, launder proceeds, or conceal ownership from a lawful inquiry.

6. How we forward what arrives

When service of process is delivered to us for your company we scan it and email it to your designated contacts the same business day, and we telephone you as well when the document is one that starts a clock, such as a summons, a subpoena or a garnishment.

Official correspondence from state and federal agencies is forwarded the same way, normally the same business day and in any event within one business day of receipt.

We keep a dated record of everything received and everything forwarded, and you may request a copy at any time.

7. Fees, state fees and taxes

Our fees are the amounts shown on this website at the time you buy. Any fee we advertise will be honored for at least ninety days from the date it is published.

State and federal filing fees are separate, are set by the government and not by us, and are shown next to each service where they apply. They can change without notice to us.

Where a service depends on facts we do not know until we have your details, such as a reinstatement where Florida charges for every annual report you missed, we will tell you the exact state total before anything is submitted.

Payment is processed by Stripe. Your use of Stripe's checkout is also governed by Stripe's own terms.

8. Annual plans renew automatically

Registered Agent, Agent plus Compliance and Agent plus Filings are annual plans with a term of twelve months, and each one renews automatically for successive twelve month terms at the rate then in effect, charged to the payment method you provided, until you cancel.

Between thirty and sixty days before each renewal we will send you a written reminder by email that says the plan is about to renew, what it will cost, and how to cancel. Florida law requires that notice and we treat it as a commitment, not a courtesy.

You can cancel at any time, for any reason, without speaking to anyone, through the customer portal link in your receipt, or by emailing hello@hnmagents.com, or by calling (645) 207-7465. There is no cancellation fee and no retention script.

Cancellation takes effect at the end of the period you have already paid for, so you keep the agent seat you bought until it expires. We do not prorate a refund for the unused part of a term.

When your plan ends, your company still needs a registered agent. Florida will administratively dissolve an entity that does not have one. Appoint a replacement before your term expires.

9. Refunds

If you buy a one time filing and tell us to stop before we have submitted anything to the state or the IRS, we refund our fee in full.

Once a filing has been submitted, the government fee is spent and is not refundable, by us or by anyone. Our own fee is refundable in proportion to work not yet done.

If we make a mistake, we fix it at our cost, including the cost of refiling.

10. If we resign or you leave

We may resign as your registered agent, as Florida law permits. If we do, we file a statement of resignation with the Department of State and mail you a copy at the address on record. Under Florida law the resignation takes effect on the earlier of the thirty first day after the statement is filed or the day a replacement agent is designated, which gives you time to appoint someone else.

We would resign for a serious reason: unpaid fees after notice, information we discover to be false, use of the entity for something unlawful, a sanctions problem, or abusive conduct toward our staff. We will tell you why.

You may replace us at any time by filing a change of registered agent with the Department of State. You do not need our permission and we will not make it difficult.

11. What we do not promise

We do not control how fast the State of Florida or the Internal Revenue Service works. Processing times are theirs, they vary, and any timeframe we give you is an estimate based on what we are seeing, not a guarantee.

We do not guarantee that a name you want is available, that a filing will be accepted, or that a government agency will reach a particular result.

We do not monitor your deadlines unless you have bought a plan that includes compliance monitoring, and even then the obligation to comply remains yours.

12. Limits on our liability

This section applies to the business services described in these terms. It does not apply, and is not capable of applying, to legal services. Nothing here limits the liability of H New Media Law International or of any lawyer to a client for professional negligence, and no lawyer at the firm asks you to agree to any such limit.

For the business services, our total liability to you for any claim arising out of or relating to those services is limited to the amount you paid us for the service in question during the twelve months before the claim arose.

We are not liable for indirect, incidental, special or consequential damages, or for lost profits, even if we were told they were possible.

These limits do not apply to our own gross negligence, our own willful misconduct, or to any liability that Florida law does not permit us to limit. We are not asking you to excuse us from doing this job properly.

13. Your indemnity

If a third party brings a claim against us because information you gave us was false, because your entity was used for an unlawful purpose, or because you used our address in a way these terms do not permit, you will cover our reasonable costs of dealing with it.

This does not apply where the claim arises from our own error.

14. The website itself

The text, design, logo and marks on this site belong to us. You may read, print and share the pages. You may not copy the site to compete with us.

Fee comparisons with other providers are drawn from those providers' published prices on the date shown and are given for orientation. Check them yourself before relying on them.

Our Privacy Policy explains what we do with information and forms part of these terms.

15. Governing law and where disputes are heard

These terms are governed by the laws of the State of Florida, without regard to conflict of laws rules.

Any dispute arising out of or relating to these terms or the services must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and both of us consent to the jurisdiction of those courts.

Both of us waive the right to a jury trial. We do not require you to arbitrate, and we do not ask you to give up the right to participate in a class action.

Before either of us files anything, the one with the complaint will put it in writing to the other and give thirty days to resolve it. Most problems end there and it costs nothing to try.

16. Changes to these terms

We may update these terms. The version that applies to a purchase is the version published when you made it. If we change the terms in a way that materially affects an existing annual plan, we will email you at least thirty days before the change takes effect, and you may cancel rather than accept it.

17. The rest

If a court finds any part of these terms unenforceable, the rest stays in force. If we do not enforce something immediately, we have not given it up. You may not transfer this agreement without our written consent. We may transfer it to a successor of our business, and we will tell you if we do.

Neither of us is responsible for a delay caused by something genuinely outside our control, such as a government shutdown, a hurricane, or a failure of the state filing system. We will keep you informed and we will not use it as an excuse for anything we could have prevented.

These terms and the Privacy Policy are the entire agreement between us about these services.

18. Language

These terms are published in English and Spanish for your convenience. If the two versions ever conflict, the English version governs.

19. How to reach us

HNM Agents, One Alhambra Plaza, Floor PH, Coral Gables, Florida 33134. Email hello@hnmagents.com. Telephone (645) 207-7465. A person answers.