Privacy Policy

Who we are

HNM Agents is a trade name of H New Media, LLC, a Florida limited liability company with its office at One Alhambra Plaza, Floor PH, Coral Gables, Florida 33134. For anything in this policy you can reach us at hello@hnmagents.com or (645) 207-7465.

We are the controller of the information described here. We decide what is collected and why, and we are answerable for it.

What this policy covers, and what it does not

This policy covers hnmagents.com and the registered agent and business filing services sold through it.

It does not cover legal services. If you separately engage H New Media Law International as your lawyer under a written engagement, that relationship is governed by the rules of professional conduct and by the confidentiality and privilege that come with it, which are stronger than anything a privacy policy can offer. The two are deliberately kept apart. Buying a service from HNM Agents does not make you a client of the law firm.

What the website collects

Nothing that identifies you.

There is no analytics software on this site. No Google Analytics, no advertising pixel, no session recorder, no heat map, no chat widget, and no third-party script of any kind. There are no forms, so there is no way to submit information to us through the page itself.

The site stores one thing in your browser: a single entry named hnm-lang that remembers whether you chose English or Spanish. It holds those two letters and nothing else. It stays on your device, it is never transmitted to us, and clearing your browser data removes it. We use no cookies.

Our host, Netlify, keeps ordinary server logs that include IP addresses, for the operational and security reasons every web host has them. We do not use those logs to build any profile of you and we do not connect them to customers.

What we collect when you buy something

Checkout runs on Stripe. When you click a checkout button you leave our site and enter your details on a page Stripe operates. Stripe collects your name, business name, email address, billing address, and payment details, and asks for the exact legal name of your entity, the state of formation or registration, and your existing document number if you have one.

We receive from Stripe everything above except your full card number, which we never see and never store. Stripe processes card data under its own agreement with you and under the card network security standards.

As the work proceeds we will collect what the filing actually requires, which varies by service. That can include the names and addresses of members, managers, officers and directors, the responsible party for an EIN application and their taxpayer identification number, share structure, and supporting documents such as a certificate of existence from another state. We ask for what the state or the IRS requires and not more.

Service of process and official correspondence

This is the most sensitive information we handle, so it deserves its own explanation.

As your registered agent we are the address the State of Florida and the courts use to reach your company. We receive lawsuits, subpoenas, garnishment notices, and official correspondence from state and federal agencies. We scan what arrives, forward it to the contacts you have given us, and keep a dated record of what came in and when we sent it on. That record is what protects you if anyone later argues you were never served.

We do not read these documents for any purpose beyond identifying them, routing them to you, and recognizing a deadline that you need to be warned about. We do not analyze them, we do not build a file on your litigation history, and we do not discuss them with anyone outside our firm unless you tell us to or the law compels us.

Be clear-eyed about one thing. Because HNM Agents is not acting as your lawyer, what you send us and what we receive for you is confidential under our contract but is not covered by attorney-client privilege. If you need privilege, that comes from engaging counsel, not from an agent relationship.

What is public, whether we like it or not

Registered agent service is a public filing. Your entity name, your principal address, your mailing address, the names of your managers or officers where the form requires them, and our name and address as your agent all appear on the Florida Division of Corporations website, where anyone can search them for free.

We cannot make that private and neither can anyone else. What using our address does accomplish is keeping your home address off the agent line and keeping a process server off your doorstep. If you are weighing privacy, weigh it against that reality rather than against a promise nobody can keep.

Why we process it, and on what legal basis

We process your information to provide the service you bought, to meet our own legal obligations, and to keep records that prove what we did and when. For clients in the European Union and the United Kingdom, our legal bases under the General Data Protection Regulation are performance of our contract with you, compliance with a legal obligation, and our legitimate interest in keeping accurate records of agent activity and in preventing fraud and sanctions violations.

We do not use your information for marketing to you unless you ask us to, and we do not use it to train anything.

Who we share it with

Stripe, which processes payments and holds the checkout data described above.

Netlify, which hosts the website.

The Florida Division of Corporations, the Internal Revenue Service, the Florida Department of State, and any other agency to which you have asked us to make a filing. That is the point of the service.

H New Media Law International, but only if you separately engage the firm, and only to the extent that engagement requires.

A court, regulator, or law enforcement agency where we are legally compelled. Where we are permitted to tell you first, we will.

That is the complete list. We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not provide it to data brokers.

Where your information goes

We are in Florida and our service providers store data in the United States. If you are writing to us from the Dominican Republic, Nicaragua, Honduras, Spain, or anywhere else, your information will be processed in the United States, which may not give it the same protection your own country does.

For transfers from the European Economic Area and the United Kingdom we rely on the Standard Contractual Clauses, and we hold our processors to equivalent terms. You can ask us for the detail and we will give it to you.

How long we keep it

Records of service of process and of what we filed on your behalf are kept for at least six years after our engagement ends. That is deliberate. If a judgment is challenged years later on the ground that your company was never properly served, our dated record is the evidence that answers it.

Billing records are kept as long as tax and accounting law requires. Everything else we delete when it has served its purpose.

How we protect it

The website is served over HTTPS and sends a strict transport security header. Card data never touches our systems. Access to client records inside our firm is limited to the people doing the work, and documents we receive for you are stored encrypted.

No one can promise perfect security and we will not pretend otherwise. What we can tell you is that we have kept the attack surface small on purpose: no accounts, no passwords on our side, no forms, and no third-party scripts.

Your rights

You can ask us what we hold about you, ask for a copy, ask us to correct it, ask us to delete what we are not required to keep, and object to processing we carry out on the basis of legitimate interests. If you are in the European Union or the United Kingdom you also have the right to data portability and the right to complain to your national supervisory authority.

Write to hello@hnmagents.com and we will answer within thirty days. We will not charge you for a reasonable request and we will not make you explain why.

One honest limit. Where a record exists because Florida law or a court requires it to exist, we cannot delete it on request, and we will tell you plainly when that is the case.

Florida law, stated accurately

The Florida Digital Bill of Rights applies to companies with more than one billion dollars in global revenue that also sell online advertising at scale, run a smart speaker platform, or operate an app store. We are none of those things, so its consumer request machinery does not apply to us.

We are telling you this rather than reciting rights we do not owe you, because a policy that claims compliance with a law that does not apply is a policy you cannot trust on the parts that do. The rights described in the section above are ones we extend to every client regardless of where they live.

Children

This is a service for businesses. It is not directed to anyone under eighteen and we do not knowingly collect information from them.

Changes

If we change this policy we will change the date at the top and post the new version here. If a change actually matters to you, meaning it widens what we collect or who we give it to, we will email active clients rather than rely on you noticing.

Language

This policy is published in English and Spanish. If the two ever conflict, the English version governs.